Comcast Update
Two techs left about 30 minutes ago and my connection is still good. They went through a million changes though: changed connectors, ran new cable to main box (two houses down since one behind us has a bee hive), replaced outside splitter, replaced modem battery, replaced inside splitter, etc.
Through all of that I’m still nervous as all get out because they tried leaving 3 times and the connection dropped. I’m not at all convinced but time will tell. I still have to be here from 8 am to 8 pm on Friday (nice time slot Comcast!!) so they can bury the cable under ground. Until then we have a cable line running through our yard and two others. 
July 16th, 2009 at 10:48 am
Hello!
Sorry for the inconveniences. I would like to see if I can get you a better time frame for Friday and also find out what’s going on with the box with a bee hive. If there are active connections in there, we need to get that taken care of. Please email us at the address below. We’d be happy to escalate your concerns.
Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@cable.comcast.com
@ComcastMelissa
August 1st, 2009 at 4:07 pm
Thanks Melissa. The situation was resolved. I'm not pleased with my first bill being so high (more than double) but that is because of all these extra fees tacked on for turning stuff on. :-/
Anyways…thanks for helping.